2017 is Past the Halfway Mark At Rock Solid we specialize in helping owners improve business performance. 2017 can still be your year to reach the next level. Call us at (604) 888-3471 to book a free initial consultation. Our proven approach consistently delivers significant business improvements – typically in less than…
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Expectation Management The Key to Making Your Business Work Expectation Management is a very interesting theory that’s extremely useful when you’re trying to make your business work like a finely tuned Swiss watch. When I’m explaining the theory of Expectation Management to people for the first time I like to…
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Get Good Business Traction Now Good business traction is the most valuable commodity a company can have. This article delivers a straightforward how-to framework for getting and maintaining the type of traction you want in your company. Get consistent traction – over a period of time – and transform your…
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Procrastination in Business – Is it good? I’ll bet you never thought procrastination in business was a good thing – but it must be – because everybody does it. If it was a bad thing the process of natural selection would have killed off all of us procrastinators a long…
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What is Collateral Value? The best way to understand Collateral Value is by comparing it to Direct Value. Direct value is what your clients pay for. It can be listed on a quote or on a menu for example. Collateral value is what takes place around the transaction. When you…
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Can’t Improve Time Management? – A Small Business Strategy The key to small business success isn’t to improve time management. You can’t do it, in fact, it’s flat out impossible to manage time. No matter how you slice it there’s 24 hours in a day, 7 days in every week…
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Find Success in Business With this Question: Do You Own a Business or a Company? To find success in business company is the more accurate and powerful answer to the question. When this piece of the puzzle falls into place it opens up effective strategies that will help you find…
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Make Better Business Decisions If you want to make better business decisions then start by making good choices. Understanding the difference between choices and decisions will have a huge impact on your future in business. You might argue that they are the same thing, only different, but look at the following…
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Are Customer Service & Satisfaction the Same? Tip, they are related, but not the same. Companies improve customer service skills in order to get better customer satisfaction. It’s a cause and effect relationship – just like effective training causes better performance. Service is what your company does. Satisfaction is how the…
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